Letter to Starbucks re: Easily Broken Mugs (Spoiler re: reply: Refund within 60 days, though I'd stated that these were purchased in 2012)

From: Me To: Starbucks_________ Received: 11/24/13 4:11:37 PM MST To: Subject: Other______ I am very disappointed in the quality of the various mugs that we've purchased from Starbucks. Two of my Starbucks mugs broke today, which made me realize that most of ​our​ Starbucks mugs died an untimely death. I still have non-Starbucks mugs from the '70s, so how is that Starbucks ceramics that we purchased last year are shattering like glass? I was washing dishes today, and my soapy Starbucks travel mug slipped ​and fell about a half inch to tap another mug & snap in half like glass. Earlier this morning, I was drinking coffee from a different Starbucks mug, and noticed that the edge of the mug was chipped. The chipped pieces were in my coffee. I don't know how this happened. All I can imagine is that something happened when I microwaved the coffee/coffee mug? This particular mug says that it is microwave safe. My husband and I are disappointed in the quality of the mugs that we've purchased from Starbucks. ____ date: Tue, Nov 26, 2013 at 4:20 AM subject: Re: Other <<#526636-11389786#>>__________ Dear Monique, Thank you for contacting Starbucks. I am very sorry to hear about your experience with both of your mugs. Although we do not have a warranty for our serveware, please allow me to outline our return/exchange policy. Our stores will happily offer a full refund for the purchase price if the original sales receipt is presented with the merchandise within 60 days of purchase. If you ever have any questions or concerns in the future, please don't hesitate to get in touch. Sincerely, Mayra S customer service